If you're not happy with a Pro subscription or a Lifetime purchase, you can request a full refund within 14 days of the payment date. No specific reason is required — "it wasn't for me" is a fine answer.
The 14-day window exists so you can genuinely try epochai, not so content can be scraped or server compute consumed for free. A refund request may be declined if your account shows unusually heavy use of graded code/SQL submissions or the sandbox execution environment during the window — activity well beyond what a learner working through lessons at a normal pace would generate.
In practice this is judged case by case by a real person on request, not by an automated cutoff — there is no published numeric limit, since the fair-use line is intentionally set from real usage patterns after launch rather than guessed at in advance. If your request is declined for this reason, you'll be told why.
Refunds are handled by a real person, not a self-service button in the app. Email support@epochai.in with the email address on your account and the reason for the request (even a short one). You'll get a decision by email — most requests are resolved within a few business days.
Prefer a form? Use the support page and pick "General feedback" — mention it's a refund request in the message.
You can also reach us this way for a subscription paid through Google Play — we'll point you to Google Play's own refund flow, since that payment runs through their system, not ours.
This page is the "our own refund policy" referenced in Terms of Service §4. A subscription paid through the Android app (Google Play Billing) is instead covered by Google Play's own refund policy, not this one — which platform you paid through determines which policy applies, not which platform you're using right now.